a) Customer Service
This website customer service is accessible from Monday to Friday from 10am to 17pm CET/CEST at the following phone number no surcharge applicable: +33 -1 - 77755125, by email at the following email address email@example.com or by mail to following address: Melvin & Hamilton Digital, 2 bis rue Tiphaine, 75015 Paris. In the latter two cases, the publisher undertakes to provide a response within two working days.
b) Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Melvin & Hamilton Digital SAS, 2 bis rue Tiphaine, 75015 Paris France, firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the downloadable model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.melvin-hamilton.com/revocation-form . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) if the delivery address is within the Europan Union. For non-EU shipments the cost of delivery must be reimbursed.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or Melvin & Hamilton c/o Place Vendôme GmbH, Wieblinger Weg 17, 69123 Heidelberg Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Any delay in delivery of more than seven days may result in cancellation of the sale initiated by the consumer, upon written request from him, sent by registered mail with return receipt. Consumer will be reimbursed the amount committed by him when ordering. This clause is not intended to apply if the delay in delivery is attributable to the client or to an event of force majeure beyond the control of the publisher.
In such cases, the customer agrees not to exercise legal action against the website and its publisher.