I ordered some shoes ten days ago but I still didn’t receive them!

First, check the delivery status with the tracking number you received by email - and you can also find in your account- if you have one.


By using this tracking number, you can contact the carrier (DHL or its partner on your territory); it will tell you where your delivery is and how to get hold of your package. It will also be able open an investigation if necessary; then please contact our customer service.

As soon as we give your package to the carrier, it is its responsibility. We make every effort to work with reliable partners ensuring good quality services, but we can not be held responsible for any problems regarding the delivery. However, if you have a real problem communicating with the carrier, please let us know so that we make the necessary arrangements to establish the investigations to find your parcel.

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