Your payment may have been refused for one of the following reasons:
- the connection with the partner service has been interrupted, or took too long
- your account does not have sufficient funds
- the confirmation code (known as the 3DSecure) is not valid
- some cards issued by foreign banking institutions are not accepted
If you notice any technical malfunctions please contact our Customer Service.
Some credit cards have weekly caps concerning Internet purchases; If you notice a problem with the payment itself, please contact your bank.