Some products or all my order doesn’t fit. What can I do?
You’ll find a return form in your parcel: all the steps to return your order is explained in it.
You also can check our return & refunds policy here.
Generally speaking, we offer our customers a 14-day free exchange by clicking here.
Please contact our Client service to get your return slip. You’ll just have to mail your parcel at the post office. Cost or returning the order have to be paid by you.
You’ll get your refund as soon as we get your parcel, provided that the products sent back are in their original condition.
Can I exchange my product instead of a refund?
Yes, but only if exchange concerns the shoes size & if that size is still available in our stocks.
If you want an exchange for another model, that will not be possible. However you can be refunded, and make another purchase.
How do I contact the Customer service?
Our Customer service will be happy to get in touch during the opening hours:
- by phone: +33 (0) 805 85 81 09
- by tchat directly on the shop
- or by email: firstname.lastname@example.org
Client service is available from Monday to Friday, and from 10AM to 5PM.