Can I get a refund on another account? September 02, 2015 16:48 Updated For safety reasons and also to prevent fraud, we issue refunds only to the account debited at the time of purchase. Related articles How do I return my shoes? What should I do if I want to exchange one size for another? How long would it take to receive reimbursement? Do you want to contact us? How do I know if the repayment is effective?