Can I get a refund on another account? September 02, 2015 16:48 Updated For safety reasons and also to prevent fraud, we issue refunds only to the account debited at the time of purchase. Related articles How long would it take to receive reimbursement? How do I know if the repayment is effective? What should I do if I want to exchange one size for another? How do I return my shoes? Do you want to contact us?